Privacy Policy - DynoCRM

Updated: 2024 April 2

dynoCRM highly values the privacy of its users. This Privacy Policy outlines how we collect, use, and share your Personal Information. Before delving into the details, we want to emphasize a few key points:

Any Personal Information you create or upload to your user account on dynoCRM will be used solely within your user account environment. It is intended for your benefit and to facilitate the operation of dynoCRM services.

We do not share any information you create or upload to your user account with any third party, except in cases where: (a) we have obtained your explicit consent, or (b) we are legally obligated to disclose such information.

At dynoCRM, we are committed to maintaining the highest standards of user privacy. This Policy is designed to help you understand our practices and your rights regarding Personal Data. Personal Data or Personal Information refers to any information that can uniquely identify an individual, either alone or in combination with other data.

It "s important to note that this Privacy Policy serves as a master document, and some of its provisions may only apply to individuals in specific jurisdictions. For instance, the legal basis described in the table below is particularly relevant for individuals protected under the General Data Protection Regulation (GDPR).

This Privacy Policy does not seek to limit your statutory rights, including your rights to remedies or means of enforcement. We are committed to upholding your legal rights and ensuring compliance with applicable privacy laws and regulations.

To uphold transparency and grant you greater control over your Personal Information, this privacy policy ("Privacy Policy") outlines how DynoTech Global Pvt Ltd (referred to as "DynoTech, " "we, " "dynoCRM, " "our, " or "us ") manages, collects, and securely stores Personal Information collected or received from you ( "you ").

Information We Collect

i. dynoCRM Application Usage: Information provided by you when you create your user account, log in, and utilize the dynoCRM application:

We gather your email address, full name, phone number, and payment information if you purchase a premium membership. To provide Caller ID functionality, we access the names, numbers, and email addresses in your device"s address book. For features like the "Missed Call Leads tracking" we collect the phone numbers of received calls. Any other Personal Information you provide, including notes added from your cellphone, is also collected. Moreover, we gather device information such as device type, model, mobile device ID, time zone, operating system, mobile carrier, internet service provider details, network connection type, installed mobile browsers, approximate location, IP address, GCM Registration ID, and unique device identifiers assigned by your device manufacturer. When using the dynoCRM application, we collect app-related data including call logs, app history, usage information, information about downloads and installations of mobile applications, in-app events, internet domains visited within the application, and the duration of your visits and actions. It"s important to note that this information is anonymized and cannot identify you. Please note that any information you create or upload to your user account within the dynoCRM application is used solely within your user account environment for your benefit and to facilitate the application"s operation.

Contact and Call Log Access:

For Android users, dynoCRM requires access to your contacts and call logs to enable Caller Identification and Contact Syncing. However, on iOS devices, access to contacts alone is sufficient for seamless integration and organization within the CRM platform. Rest assured, your privacy is paramount, and access to your data is solely utilized for enhancing your CRM experience and is not shared with any third parties without your explicit consent.

In order to enhance your experience and provide you with valuable features, dynoCRM requires access to your contacts and call logs. This access is necessary to facilitate the following functionalities:

Caller Identification: Access to your contact list enables dynoCRM to identify callers by name, making it easier for you to recognize incoming calls.

Contact Syncing: Syncing your contacts with dynoCRM allows for seamless integration and organization of your contacts within the CRM platform, ensuring accurate and up-to-date information.

We value your privacy and assure you that the access granted to your contacts and call logs is solely used for the purposes stated above and is not shared with any third parties without your explicit consent.

Purpose of data collection:

(i) To create user/login details for accessing certain features of the dynoCRM application.

(ii) To provide you with services, including specific features such as the "Missed Call Lead tracking" allowing you to receive SMS notifications with scheduling indications for calls from phone numbers that have contacted you ("Miss Call Assistant").

(iii) To offer business productivity and intelligence services, organizing and providing efficient access and synchronization of calls, notes, reminders, and contacts previously scattered across various third-party platforms.

(iv) To communicate with users of the dynoCRM application, providing technical assistance, support, handling requests and complaints, and collecting feedback regarding the application"s performance.

(v) To provide and operate the Service, including for statistical and research purposes and the creation of aggregated anonymous data.

(vi) To personalize the dynoCRM application and content provided to you.

(vii) To enhance your experience with dynoCRM by providing tailored recommendations based on your preferences and enabling you to retrieve your Personal Information.

(viii) To develop, improve, and customize the dynoCRM application, as well as the experience of other users, and expand the offerings available through the application.

(ix) To enhance and refine the accuracy and interface of the dynoCRM application.

Disclosure of Information

We share information in the following ways:

i. Within Our Group Companies: We may disclose information about you to other companies within our group. They may combine your Personal Information with other details they hold about you. Unless they provide you with their own privacy policy, they may use your Personal Information for the purposes outlined in this Policy.

ii. With Service Providers and Business Partners: We share your Personal Information with our service providers and subcontractors who assist us with various business operations, such as storing information, conducting research, technical diagnostics, identity verification, analytics, or other business activities. We may also share your information with our subsidiaries or in connection with a sale of our business. In such cases, our affiliated companies or acquiring entity will assume the rights and obligations described in this Privacy Policy.

iii. Legal Obligations: We may disclose your information to regulators, courts, or competent authorities to comply with applicable laws, regulations, and rules, or in response to requests from law enforcement, regulatory, or other governmental agencies, or if required by court order.

iv. Business Transfers: In the event of a sale, transfer, or potential sale or transfer of some or all of our business, shares, or assets to a third party, we may disclose your Personal Data to such third party. Likewise, if we are acquired by or merged with a third party entity, or in the event of bankruptcy or a similar event, we reserve the right to transfer, disclose, or assign your Personal Information.

v. Consent: We may share or transfer your Personal Information if you have provided consent, such as opting in to marketing communications or additional services.

If you wish to receive a list of the current recipients of your Personal Data, please contact us at contact@dynotechglobal.com.

Your RIGHTS:

If you reside in the EU or in a jurisdiction that grants you the following rights, you may contact us using the information provided below and request:

Access: To access any Personal Information concerning you, including supplementary information about its use.

Correction: To change or update any Personal Information concerning you. If you believe your Personal Information is incorrect, you may request correction or deletion. Please note that you can also ask us to correct errors in your Personal Information, except where the information is required to be maintained in its original format under applicable laws and regulations.

Deletion: To delete your Personal Information. Restriction: To restrict or cease further use of your Personal Information.

Data Portability: To receive the Personal Information you provided to us in a machine-readable format.

Withdrawal of Consent: To withdraw your consent for any processing activities that relied on your consent. Your email should include sufficient details of your request, and you may be asked to provide additional information to verify your identity and accommodate your requests. Please note that these rights are not absolute and may be subject to applicable legal requirements. We may also rectify, supplement, or remove incomplete or inaccurate information at any time in accordance with our internal policies.

Deleting Your Account: If you choose to delete your account, you may do so by emailing support@dynotechglobal.com. Upon termination of your account, any association between your account and Personal Information we store will no longer be accessible through your account. However, please be aware that any public activity on your account prior to deletion may remain stored on our servers and accessible to the public.

Retention of Personal Information: Your information will be retained as long as your account on dynoCRM services remains active. Upon termination of your account, we will delete any information you submitted through your account, unless retaining such information is necessary for our legitimate interests, such as fraud prevention and record-keeping.

Children"s Privacy: Our Service is not intended for minors below the age of sixteen (16). We do not knowingly collect Personal Information from children under the age of sixteen (16) and do not wish to do so. We reserve the right to request proof of age at any stage to verify that minors under the age of sixteen (16) are not using the Services. If we become aware that a person under the age of sixteen (16) is using the Services, we may prohibit and block such User from using the Services and will make all efforts to promptly delete any Personal Information related to such User. If you believe that we may have any such information, please contact us at contact@dynotechglobal.com.

Security: We have implemented appropriate technical, organizational, and security measures designed to protect your Personal Information. However, please note that we cannot guarantee that the information will not be compromised due to unauthorized penetration of our servers. The security of information partly depends on the security of the computer, device, or network you use to communicate with us and the security measures you use to protect your user IDs and passwords. Please ensure to take appropriate measures to protect this information. contact@dynotechglobal.com.

Interaction with Third-Party Products: "Third-Party Platforms" are software that integrates with our services and that you have authorized to connect with dynoCRM Services. This may include email, calendar, messaging, file storage, phone services, note-taking, reminders, social networking, and other cloud services and platforms from which you authorize us to import, search, and access content. While we enable you to interact with Third-Party Platforms, we are not responsible for the privacy practices or content of such platforms. Please be aware that Third-Party Platforms can collect Personal Information from you. Therefore, we encourage you to read the terms and conditions and privacy policies of each Third-Party Platform.

Log Files: We use log files to analyze trends, administer the Website, track users" movement around the Website, and gather demographic information.

Updates to the Privacy Policy

We reserve the right, at our discretion, to revise or update this Privacy Policy at any time. Notice of substantial changes to this Privacy Policy will be provided on the dynoCRM platform. To the maximum extent permitted by law, any material change will be effective seven (7) days after posting the revised Privacy Policy on the dynoCRM platform, and/or we will notify you of such changes via email to the address you provided, or by other means. Otherwise, all other changes to this Privacy Policy are effective as of the stated "Last Updated" date, and your continued use of the Services after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes. Please ensure to review our Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this privacy policy, please contact us at contact@dynotechglobal.com.

By using dynoCRM, you agree to the terms and conditions of this privacy policy.