We’re glad to inform that we’ve added the most important feature for developing great customer relationships. i.e Customer feedback Management System.
What is customer feedback management & how can my business benefit from it?
How frequently do you contact your customers? Not for sales, but for comments, to see how they’re doing, to provide ideas, and so on? Do you even bother calling them? In this day and age, the only way to beat the competition is to establish consumer loyalty.
How do you foster consumer loyalty? By making them feel valuable.
Consider a company that phones you, welcomes you, and asks if their product/service is performing as expected. What would your reaction be? You feel significant.
But how do business owners / managers know when to call a customer / client and get a feedback and how often to do it?
That’s where customer feedback management comes into play.
Customer feedback management allows businesses to be reminded when it is appropriate to contact consumers for comments, recommendations, or simply to make small talk to make them feel included.
Checkout the Feedback section on dynoCRM.
How to use Feedback Management?
Step 1: You need to enroll your customers / contact on feedback management. For doing so, simply search the customer and go to customer detail view page. From the top right, click at: Enroll for Feedback
Step 2: Schedule the days when you intend to contact the consumer or client. For example, if this is a VIP client, you may set the feedback term to 15 days, 30 days for regular customers, and 60 days for less than stellar customers, and so on.
Step 3: Call them when it’s time.
That’s it.
If you need to learn more about this, please contact us and we’ll be more than happy to assist you.
Happy Customer Relationship Building.